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On the other end of the phone one recent Monday morning, Cynthia Renaud —formerly a student of policing techniques but now a lighting specialist — tells me with pleasure about her unusual journey...
Born and raised in Hamilton, Ontario, Brad Fraser was on the path to becoming a mechanical engineer when life events led him to follow in his grandfather’s footsteps in the electrical business in 1971. “My mother was ill, so I stayed home to take care of her,” reminisces Fraser, about how he got started...
The following is an encore profile of Michelle Branigan, the indefatigable CEO of Electricity Human Resources Canada (EHRC). You know her better now thanks to her monthly contributions to our publication.
Whether you’ve enjoyed a hockey game at the Bell Centre in Montreal, shopped at a Wal-Mart store or flown through Pearson International Airport in Toronto, you’ve likely stood under a Peerless-Electric luminaires...
As a first generation electrician, Scott Huckins, owner of Precision Electric, was encouraged to enter into the trades through school and regional competitions like the regional Halton Skills Competition..
Electrical Contractors love trucks but we fully we admit it we love boats at Kerrwil- so when we saw an electrical Contractor with his own branded boat we needed to know more about River Electric...
JSM Electrical Contracting sees itself as a Newfoundland based contractor with a National and International resume...
Ryfan Electric Ltd. was incorporated in the Northwest Territories in 1979 with its head office in Yellowknife, NT. With a service area of 1.1 million plus logistically challenged square kilometres in the Northwest Territories, 1.9 million in Nunavut and an additional 350,000 in Edmonton and North Alberta, getting to customers is no easy feat!
Mike’s Electric in Banff welcomes its customers with an elegant storefront and a commitment to community, offering industrial, commercial and residential services in the Bow Valley area.
Prairie Electrical in Portage la Prairie, Manitoba is a full service electrical firm with 18 years of experience. They specialize in custom new home wiring, knob and tube removal and rewire, and service upgrades but also offer expertise with HAI home automation and whole home audio distribution systems, data and telephone cabling as well as Back up Power and commercial applications like sign repair.
Changing Scene
Electrician Forum Brought to you by Schneider Electric
Home Energy Consumption: Educating and Monitoring
June 25, 2018
Sponsored by Schneider Electric
Today we are all concerned with the energy we consume within our homes. But how many truly understand the ins and outs of home energy use, and where exactly does the electrician and the development of energy management systems come into play. There is much to consider when discussing home energy use. The consumer first off needs to be informed about energy use, how it is calculated and ultimately billed if they are to make changes to their energy consumption rates. But in terms of educating consumers does the residential electrician have a role? And beyond that are manufacturers developing products designed to help electricians and consumers better understand residential energy use? Throughout this article we will deal with each of these important questions.
Codes and Regulations Brought to You by the CSA Group
Schneider Electric’s Masterpact MTZ Circuit Breaker: A Power Distribution Innovation
A new “future ready” circuit breaker from Schneider Electric is described by the company as the next generation of power distribution for the Internet of Things (IoT) era. Masterpact MTZ increases efficiency and can adapt to ever-evolving needs for safety, reliability and sustainability. The world is becoming more connected, electric, digitized, decarbonized, and decentralized, says Schneider Electric. Power distribution is facing new regulations, becoming more seamless and connected.
Masterpact MTZ is the latest in a series of circuit breaker innovations, following Masterpact M, and then Masterpact NT/NW.
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Getting your Team to Care about Customers — 5 Strategies for Creating a Customer Service Culture
One of the most common challenges I hear from managers and business owners is how to get staff to want to provide better service. After having trained literally hundreds of customer service teams for over 25 years, I’ve observed that the organizations who nurture the best service behaviours use these five strategies.
1. Educate towards empathy
It’s easier to get employees to care about customers by putting them in the place of customers. That’s why when clients bring me in to conduct customer service training seminars for their teams, I ask participants to create a list of what they expect when they are customers.
Jeremy Herrington: Total Electrical Solutions
Total Electrical Solutions was founded in 2013 by Jeremy Herrington in Quispamsis, on the outskirts of Saint John, New Brunswick. Since 2013 Jeremy has steadily grown Total Electrical Solutions in the residential, commercial and construction sectors. The growth is primarily the result of Jeremy’s customer first philosophy, plus his over 20 years of industry experience.
Jeremy grew up learning about the industry from his father who was an electrical contractor. Jeremy spent his early years helping and watching his father as a contractor and business owner. After high school Jeremy was, like many, not wholly aware of the course he wished to take and so he began an electrical apprenticeship at his father’s company.
