Endress+Hauser Canada Breaks Ground at New Customer Experience Centre

Sept 4, 2019

Endress+Hauser has broken ground for its new $28 million Customer Experience Centre for Central and Eastern Canada. When construction of the approximately 47,000 sq ft facility in Burlington is completed late next year, it will provide customers from Manitoba to Atlantic Canada with a generously equipped, state-of-the-art training and support hub for selecting and familiarizing themselves with the company’s latest innovations for process automation.

Last week’s official groundbreaking included a traditional Land Acknowledgment Ceremony performed by Chief R. Stacey Laforme of the Mississaugas of the Credit First Nations. It recognizes the four-acre site as part of the traditional territory of the Mississaugas – which encompasses metropolitan Toronto and Hamilton as well as the Niagara peninsula. Inviting Chief Laforme to perform this ceremony is a gesture of respect for indigenous peoples and their values, such as living sustainably in the natural environment, which aligns with Endress+Hauser’s own global environmental and sustainability commitment.

In his welcoming remarks, Anthony Varga, CEO and General Manager of Endress+Hauser Canada Ltd, hailed the decision by the company’s Executive Board to fund the project “as a strong endorsement of the continued growth and strong potential in the Canadian market.”

Facility will play key role in helping customers choose, use products, solutions

The new facility will include the company’s second Process Training Unit (PTU) in Canada; the other, in Edmonton, opened two years ago.  A PTU in Southern Ontario will make the technology of this pilot plant accessible to more customers in the region, with less travel time and expense than it takes to visit an Endress+Hauser PTU elsewhere in North America.

Additionally, given the diverse customer industry base in the region, it is important for customers to be able to evaluate nuances and differences in their applications and in the variety of raw and processed materials measured and analyzed by our company’s sophisticated product portfolio.

The groundbreaking ceremony was also used to introduce the company’s lead project partners; mcCallumSather of Hamilton, architect and mechanical engineer; WSP, structural and electrical engineers; and Maple Reinders, construction manager. All three have considerable local expertise in designing and managing green building projects. The project will be led by Genesis Property Development.

The new building is almost double the size of the company’s current 27,000 sq ft office building located just around the corner. The latter, wholly owned by Endress+Hauser, is mainly used for administrative functions, and once those activities are relocated to the new facility, the building will be sold.