Graybar Canada Kitchener Branch and Graybar Energy Certified as ISO 9001: 2015

Aug 2, 2018

Graybar Canada’s Kitchener, Ontario Branch has demonstrated its commitment to provide top-quality products and service by upgrading their Quality Management System certification to ISO 9001: 2015. Graybar Energy, a subsidiary of Graybar Canada based in Kitchener, also benefits from the certification bringing their line of energy saving products to a whole new level of quality.

Graybar Canada’s Kitchener Branch and Graybar Energy will now be able to fulfill this requisite for customers that have adopted requirements for certification. Graybar Canada’s internal Quality Management System defines the policies and procedures used throughout Graybar Canada to ensure the products and services sold, meet both the specified customer requirements and the business objectives in a consistent, economical, and reliable manner. With an equivalent quality management system in place to meet the new standard, customers can expect to receive consistent services and top-quality products across all 30 Graybar Canada branches.

“I am very proud of our Kitchener team for earning the ISO 9001:2015 certification,” says Kitchener Branch Manager Steve Schell. “At Graybar Canada, we put customers first and the ISO certification helps ensure we consistently deliver top-quality products and services. As we move forward, the certification will allow us to increase efficiencies and offer our capabilities in new markets.”

The newly revised ISO 9001:2015 responds to the latest market developments and is more compatible with other management systems. The new standard is less prescriptive than the previous version; instead focusing on performance through a combination of risk-based thinking and a process approach, as well as employment of the “Plan-Do-Check-Act” cycle at all levels in the organization.