Simpro Lightning AI Field Service Software for Trade Businesses

October 2, 2026

Simpro’s Lightning AI is a field service software built into one connected platform, so your team completes more work with less admin.

Simpro Lightning is Simpro’s AI-First Operating Platform — the field service management platform you already run, now with a brain at its center. It pairs JustAsk, your always-on business intelligence, with a digital workforce of AI agents handling technician training, job preparation, documentation and customer communication, plus platform features built to close everyday execution gaps.

Simpro Lightning puts a digital workforce of AI agents to work for field service teams. Available today: FieldReady, JobReady, JobScribe and JobBrief. Each one handles a task that would otherwise need a hire your business could never justify, covering technician training, job preparation, on-site documentation and customer summaries. Alongside them, JustAsk is the platform intelligence experience powered by Cooper, and two platform features, Two-Way Messaging and GPS Time Tracking, handle customer communication and time capture. The digital workforce keeps growing.

JustAsk is the platform intelligence experience in Simpro Lightning, powered by Cooper. Ask your field service business a question in plain language and get a direct answer in seconds.

Every answer you’ve ever needed — your margins by technician, your overdue invoices, your customers who haven’t heard from you in 90 days — has always been inside your platform. Getting to it meant reports, spreadsheets, or a call to someone who knew where to look. That’s not intelligence. That’s friction.

Platform Features

JustAsk

JustAsk turns Simpro business data into clear, direct answers. Ask about technician margins, overdue invoices, customer history or operational performance in plain language. It removes the need to build a report or search multiple dashboards, helping managers understand what is happening in the business and decide what to do next.

FieldReady

FieldReady helps new technicians learn your processes, system setup and way of working. It provides consistent guidance based on how the business operates, reducing reliance on informal handovers and full-time trainers. New hires can build confidence faster while experienced team members remain focused on productive work.

JobReady

JobReady prepares technicians before they arrive on site. It reviews available job history, technician skills and required materials, then provides a pre-job briefing. Technicians begin with better context, dispatchers can make better assignments and the business can reduce avoidable return visits caused by missing information or incorrect preparation.

JobScribe

JobScribe captures and transcribes job documentation while technicians work. It creates a more complete record of what happened on site without requiring technicians to stop and write extensive notes. Better documentation supports office teams, future visits and clearer customer records.

JobBrief

JobBrief creates a clear customer summary after the job. It explains what was completed, what was found and what the customer should consider next. This provides a professional record of the visit, improves post-job communication and supports proactive follow-up work and recommended maintenance.

Two-Way Messaging

Every customer conversation in one place. Real, bi-directional communication, status updates, appointment confirmations, on-the-way alerts. No extra app. No missed messages. Works inside your existing workflows from day one.

GPS Time Tracking

Time tracked on site is the actual truth. GPS-enabled time tracking prompts techs when they arrive and when they leave, eliminating timesheet disputes, improving payroll accuracy, and protecting your margin on every time-and-materials job.