Hydro One Establishes Farm Rapid Response Team

September 25, 2016

Hydro One’s Farm Rapid Response Team is ready to help farming customers identify, assess and mitigate on-farm electrical issues.

This approach, developed in partnership with the Ontario Federation of Agriculture (OFA), provides Hydro One’s 13,000 farming customers in Ontario with a single point of contact to manage their specific on-farm concerns. Customers can call 1-888-405-3778 or email farmresponse@hydroone.com to connect with a member of the team.

“Uncontrolled electricity has plagued rural livestock farms for a very long time,” says Mayo Schmidt, President and CEO, Hydro One. “This customer-friendly process will improve outcomes for Ontario farmers and provide access to technical experts to help troubleshoot and find solutions.”

The Farm Rapid Response Team is an outcome of a working group comprising the Ontario Federation of Agriculture and Hydro One. The team will

• manage and investigate all stray voltage and related on-farm electrical issues

• do a full technical audit of all testing conducted

• have testing specialists in zones across the province

• conduct larger root cause investigations when needed

• run alternative testing/trouble-shoot on more complex issues and complaints • collect data centrally for further work/study

Photo courtesy of Jedidja at Pixabay.