Hydro One Establishes Farm Rapid Response Team

Hydro One Establishes Farm Rapid Response Team

September 25, 2016

Hydro One’s Farm Rapid Response Team is ready to help farming customers identify, assess and mitigate on-farm electrical issues.

This approach, developed in partnership with the Ontario Federation of Agriculture (OFA), provides Hydro One’s 13,000 farming customers in Ontario with a single point of contact to manage their specific on-farm concerns. Customers can call 1-888-405-3778 or email farmresponse@hydroone.com to connect with a member of the team.

“Uncontrolled electricity has plagued rural livestock farms for a very long time,” says Mayo Schmidt, President and CEO, Hydro One. “This customer-friendly process will improve outcomes for Ontario farmers and provide access to technical experts to help troubleshoot and find solutions.”

The Farm Rapid Response Team is an outcome of a working group comprising the Ontario Federation of Agriculture and Hydro One. The team will

• manage and investigate all stray voltage and related on-farm electrical issues

• do a full technical audit of all testing conducted

• have testing specialists in zones across the province

• conduct larger root cause investigations when needed

• run alternative testing/trouble-shoot on more complex issues and complaints • collect data centrally for further work/study

Photo courtesy of Jedidja at Pixabay.

 

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