Southwire Canada Makes Organizational Changes to Improve Customer Experience

Southwire Canada

September 21, 2107

Southwire Canada has made multiple process and organizational changes to help improve accessibility, accuracy, consistency, reliability, responsiveness and timeliness in all customer interactions. This includes a number of new appointments to the Southwire Canada team.

Maureen Russolo has joined Southwire Canada as Vice President, Customer Experience to lead improvement efforts. Maureen has more than 20 years of expertise in customer experience management. She led customer experience improvement efforts with Union Gas. She then managed Green Shield Canada’s national customer service operations, a team that handled all aspects of customer relationship management. Maureen will lead our Account Management, SAP and Supply Chain teams to help ensure that you get your products on time.

Jim Rotz joins Southwire Canada as Vice President, Sales. Jim is an executive with 36 years of experience in the Canadian Electrical, Commercial, Industrial and Retail channels. He has held leadership positions with Fortune 500 companies, including General Electric, United Technologies and Newell Brands. He is a former EFC Board member and a former executive member of the EFC National Advisory Council.

Rob Farrell joins Southwire Canada as Vice President of Marketing and Business Development. Rob is an experienced Marketing and Sales executive with more than 25 years of involvement in the Canadian electrical products manufacturing industry at Eaton Corporation. He has held leadership positions in operations, sales and marketing and has broad experience in customer-facing functions.

Along with these organizational changes, Southwire Canada is making changes to the processes and systems required to improve all aspects of your customer experience. Our customers will start to experience these changes in the coming weeks and months.

For more information:

https://gallery.mailchimp.com/e15b3c5298cd02245d2f03c17/files/7e2e67eb-5712-4d7c-8e6f-7771636a02ee/SW_Canada_External_Organizational_Announcement_Final.pdf

 

 

Related Articles

SkilledTradesBC CSCO Retiring at the End of the Year

SkilledTradesBC CSCO Retiring at the End of the Year

September 14, 2023 SkilledTradesBC CEO, Shelly Gray announced via LinkedIn that their Chief Strategy and Compliance Officer (CSCO), Rod Bianchini will be retiring this December.  “Rod began his career as a roofing apprentice, transitioned through various roles over the years before joining SkilledTradesBC in 2013 as the Manager of Apprenticeships Advisors.  His kind manner, deep passion for apprenticeship and…

LDS HKTDC pressrelease 400

Over 59,000 Buyers Visit Twin Hong Kong Lighting Fairs and Eco Expo Asia

Organised by the Hong Kong Trade Development Council (HKTDC), the 21st Hong Kong International Lighting Fair (Autumn Edition), the fourth Hong Kong International Outdoor and Tech Light Expo and the 14th Eco Expo Asia concluded with more than 59,000 buyers from 135 countries and regions visiting the three fairs.

 

 

Latest Articles

Changing Scene

  • Federal Investment to Add 989 New Montreal Homes

    Federal Investment to Add 989 New Montreal Homes

    November 18, 2024 The federal government is providing nearly $364 million to help build 989 new homes in Montreal. The announcement took place at 5200 rue de la Savane, in Montreal, which received $100 million dollars through the Apartment Loan Construction Program (ACLP) to build 303 homes and will be operated by Olymbec. This rental building, named Lynk, is designed to… Read More…

  • ABB and NIEDAX Group Announce Completion of Joint Venture with the Formation of Abnex Inc.

    ABB and NIEDAX Group Announce Completion of Joint Venture with the Formation of Abnex Inc.

    November 18, 2024 ABB completed the previously announced 50/50 joint venture with Niedax Group. The Abnex Inc. joint venture (JV) will broaden solutions and advance opportunities in the rapidly growing North American cable management market. Integrating engineering and manufacturing capabilities of ABB’s Installation Products Division with Niedax Group will enable the newly formed company to deliver a… Read More…

  • Ontario Building More Electric Vehicle Charging Stations

    Ontario Building More Electric Vehicle Charging Stations

    November 18, 2024 The Ontario government is building over 1,300 new electric vehicle (EV) charging ports in small and medium-sized communities, marking a major milestone in the province’s plan to increase access to EV chargers outside of large urban centres and support the electrification of transportation across the province. As the province continues to see… Read More…

  • Ontario Investing Over $74 Million Through Next Round of Skills Development Fund Capital Stream

    Ontario Investing Over $74 Million Through Next Round of Skills Development Fund Capital Stream

    November 18, 2024 The Ontario government is launching the second round of its Skills Development Fund (SDF) Capital Stream starting November 29, with over $74 million in available funding to build, expand and retrofit training facilities for workers in the trades, including construction, manufacturing technology and health care. The government is also investing nearly $5 million from the first… Read More…