Nedco & Rexel Atlantic Partners with Prokeep, a Customer Engagement Platform to Meet Customer Expectations, Leveraging Proximity Model and Omnichannel Approach

November 4, 2024

As part of Nedco & Rexel Atlantic’s digital transformation initiative to meet customers where they are and provide a frictionless buying experience, they have selected to roll out Prokeep, distribution’s leading communication software, across all Nedco locations.

As a milestone in its digital transformation, Nedco & Rexel Atlantic, will implement Prokeep, the premier customer engagement software in the distribution industry. This initiative aims to enhance customer experience, capture new business opportunities, and boost efficiency, elevating their motto, “Together we will surprise,” to new heights.

Nedco & Rexel Atlantic customers can now effortlessly place orders and receive support by texting pictures and questions directly to their local Nedco branch phone line. With a centralized inbox accessible to each local Nedco & Rexel Atlantic inside sales and counter sales representative, they can now efficiently respond to customers via text, phone, email, or live chat, ensuring a consistent and prompt customer experience.

Since 2016, Prokeep has been empowering distributors with the future of customer engagement through a three-step approach:

1. Streamlined Communication: A centralized digital inbox to streamline customer conversations, resulting in faster response times and reduced on-hold periods.
2. Personalized Interactions: By maintaining detailed conversation records, Prokeep helps distributors understand customer needs better, enabling personalized service and tailored sales opportunities.
3. Proactive Updates: Automated order notifications and SMS marketing keep customers informed and engaged, providing timely updates and relevant offers and local events opportunities.

Today, Prokeep enhances the customer experience at over 8,000 distributor locations across North America, leading to increased satisfaction, faster service, and more personalized interactions, while also contributing to significant revenue growth and operational efficiency.

Prokeep is thrilled to equip Nedco & Rexel Atlantic with its purpose-built solution for seamless inbound and outbound communication.

“When we started working with Nedco,” said CEO and co-founder of Prokeep, Jack Carrere, “we knew we were starting a partnership that would last and will continue to grow together — providing Canada’s contractor network with a more efficient way to procure the parts they need to succeed and get ahead. This partnership propels Prokeep and the 83 Nedco & Rexel Atlantic locations across Canada into the future of innovation and a competitive advantage.”

Features and benefits of Prokeep for Nedco & Rexel Atlantic’s customers:

• Centralized digital inbox for faster customer response times: Streamline customer interactions by consolidating text messages into a single inbox. This ensures customers receive prompt and efficient service from the first available representative or their preferred contact.
• Automation & Templates for Seamless Communication: Enhance customer satisfaction by proactively providing order updates, delivery notifications, and pickup instructions through a user-friendly platform with automated messaging and templates.

• SMS Marketing for Improved Engagement: Keep customers informed and engaged with SMS marketing, ensuring they are aware of promotions, counter day invites, and urgent updates, so they never miss important information.
• Organic CRM for Personalized Service: Foster stronger customer relationships with a centralized record of communications. Use tags and reports to deliver personalized outreach and maintain consistent, high-quality interactions.

For more information about Prokeep’s Customer Engagement technology, visit www.prokeep.com.