Canadian Electrical Industry News Week

 

Aug 2, 2018

Jeff MowattBy Jeff Mowatt

In today’s workplace, employees spend less time talking and more time emailing, texting, and engaging on social media. Ever consider how those messages are perceived by your customers, coworkers, and even by your employer? To ensure your electronic image reflects your best self, take this mini quiz.

1. There's a big difference in what you officially write at work, vs. comments you post online on your own time.

a) true
b) false

Answer: b). While theoretically there may be some anonymity in what you post “privately,” in reality your online presence makes no distinction between your personal and professional image. Virtually anyone can find out what you are supporting, denouncing, or commenting about online. Assume any comment you make about anyone will be read by that person, and possibly by others including your employer and customer. Any image or comment you post that comes across as mean spirited, inappropriate, or biased will hurt your reputation. Think twice before you hit send or post; both at work and at home.

2. Your email subject line most often

a) consists of a generic topic, i.e., “Anderson account” or “file 958303”
b) includes an action or a call to action, i.e., “Anderson account - yes they received the shipment”

Better answer is b). Actions get noticed and calls to action get faster replies. The easier you make it for others to quickly get what you want or what you're providing (by simply viewing your subject line), the more they'll consider you to be efficient and easy to work with.

3. Your email signature line includes:

a) your full name, title, and contact info including physical work address.
b) a generic title only, i.e., “ABC company support service”
c) There is no signature line when you email from your phone.

Best answer is a). Remember to include your full name and business contact info (even from your phone). The more anonymous you are, the more it appears to customers that you are hiding behind a veil of bureaucracy, and that you are avoiding taking responsibility. Conversely, by volunteering your full name and contact info, you demonstrate that you are comfortable being held accountable. Your stature is instantly elevated.

4. You provide written info in this order:

a) sequentially, beginning with background info, then providing the conclusion or call to action
b) your main conclusion or call to action up front, then additional background if needed

Better answer is b). Get to the point. If you haven't corresponded recently, then it’s fine to start with “hope you are well.” Then get to the gist of what you're trying to say. The background stuff if needed can come later. Short emails get read while long emails get scanned and forgotten. Keep in mind when you're communicating up the chain of command that senior managers rarely need or want all the background. When they ask for the temperature outside, they don't want to know how to make a thermometer.

5. When communicating with customers you tend to

a) stick to providing facts about your products or services
b) provide products and service facts and how they benefit the customer

The better answer is b). While in question #4 we stressed the importance of short messages, we don't want customers to be short changed. To create extra perceived value, simply add the words, "So that..." For example, rather than, “We'll deliver it,” instead write, “We'll deliver it so that it saves you a trip.”

6. When giving someone bad news you

a) send a text, email, or letter so you don't have to deal with their reaction
b) pick up the phone and talk to them, or at least leave a voice mail
c) go in person and talk to them

Best answer is c) go in person, followed by b) phone them and follow up in writing. Giving bad news in writing practically guarantees the recipient will want more information. If they don't receive that additional info instantly, they're more likely to either reply with a rant or opt to no longer deal with you, and instead escalate the matter further up the chain of command. You save zero time by writing bad news communiqués. The written part should only be a confirmation of what you’ve discussed.

Bottom line: increasingly our interactions with customers, colleagues, and even with family members are taking the form of text on a screen. The sheer volume can lead to sloppiness and slip-ups that result in misinterpretation, hard feelings and even lawsuits. Keep in mind your written messages are permanent records. Since it’s your reputation that’s at stake, take a few moments to decide if you should post. Then use these tips to enhance what you post.

This article is based on the bestselling book, Influence with Ease by Hall of Fame motivational speaker, Jeff Mowatt. To obtain your own copy of his book or to inquire about engaging Jeff for your team, visit www.jeffmowatt.com.

 

Changing Scene

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 Canada’s National Electrical Trade Council (NETCO) is pleased to announce that IDEAL ...
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LEDVANCE, the makers of SYLVANIA general lighting in the United States and Canada, recently ...
The federal governemnt launched a Call for Proposals under the new Apprenticeship Service, to ...
ECAO and OEL are working on obtaining more contractor experiences with the ESA permit system. ...
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Schneider Electric is introducing a personalized digital experience for logged in customers ...
Teledyne Technologies Incorporated announced the successful completion of the acquisition of FLIR ...


 

SaskatchewanThe Government of Saskatchewan is engaging the public to help ensure health and safety legislation meets the needs of employers and workers in the province. From August 16 to October 18, 2021 citizens can provide input on part III (occupational health and safety) of The Saskatchewan Employment Act.

"Our province has a plan for growth that includes ensuring we have safe and healthy workplaces" Labour Relations and Workplace Safety Minister Don Morgan said. 

 


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Canadian Electrical Contractor Discussion Group: Can You Count the Deficiencies?

EIN CECD 400Have you ever been called to fix the work of a 'handyman'?

"Was supposedly done by a"certified ' electrician....told the homeowner that he got a $266 permit....no record at TSBC. Can you count the deficiencies?"

"There is a second panel change in the triplex also.......even more deficiencies. Think the guy was a glorified handyman. Ones not obvious: 240 BB heat hooked up 120....drier on 2p20....range on 2p50....water heater fed with 2c14 Bx on 2p15."

Go HERE to join the discussion

 


 



 

Desert HomeA combination of stunning design, a spectacular desert setting, and exceptional architectural lighting is a winning combination for a private residence just outside of St. George, Utah. JRC Lighting was hired by the homeowner to create the lighting concept for the showpiece home.

"The house has an almost industrial look to it, with a focus on clean lines," said Kevin Meredith, principal at JRC Lighting. "My goal was to keep the lighting understated and let the architecture, and the views, sell themselves.”

 

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David GordonBy David Gordon

This summer EiKO is launching its Z10 product offering. I know, what is Z10 other than the sports cars some of us remember (’69 Z10 Camaro or a 2009 BMW Z10, but let’s go with an American muscle car!)?

So, since it seemed like a sports car “name” (since sports car naming seems to be in numbers), we reached out to Sarah Eastman, VP Marketing for EiKO, who shared that Z10 is an alliance of manufacturers who have developed standards to support an easier lighting controls process within fixtures (remember, I’m not a product maven).
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Product News

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Atkore’s FRE Composites® BreathSaver® XW fiberglass conduit system uses a non-metallic, phenolic ...
Atkore’s FRE Composites® fiberglass conduit recently experienced increased demand in above- and ...
4 speed Supreme Series fan with an optional speed controller DMD-LED-3.      
Set up, switch out and print faster than you ever imagined with the BradyPrinter i5300 ...
Siemens whole-house protection devices defend the sensitive electronics that are susceptible to ...
LSP05GI Series LED Lighting Surge Protection Modules are designed for use in outdoor and commercial ...
Milwaukee Tool expands their Lighting Solutions once again with the introduction of the M12™ ...
M12™ Cable Stripper Kit for Cu THHN / XHHW aims to improve the cable stripping experience. With no ...
Here’s the easy, NEAT way to mount single or two-gang boxes between wood or metal studs with ...
LEDVANCE, the makers of SYLVANIA general lighting in the United States and Canada, has released the ...

 

Milwaukee M12 Cable StripperM12™ Cable Stripper Kit for Cu THHN / XHHW aims to improve the cable stripping experience. With no exposed blades, the cordless cable stripper provides safer stripping than with a knife. The cable stripper's compact, right-angle design allows you to maneuver it more easily in tight spaces with less strain on the wrist. The bushing design and adjustable depth gauge deliver cleaner, more accurate and consistent strips across all sizes.

The cable jacket stripping tool is not only compatible with all MILWAUKEE® bushings but is also compatible with competitive quick-change bushings.

 

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Incoplas HybridThe Incoplas® LED Hybrid is a durable multi-purpose and corrosion-resistant LED lighting solution that can be used in heavy industrial applications where hazardous location lighting is required.

Certifications

Class 1:

Flammable Gases and Liquids

Division 2: The hazardous atmosphere is only available infrequently (i.e. in case of spill).

 

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EarthTronics 25-Watt Emergency Driver for Linear HighbayEarthTronics LED emergency drivers regulate the power supplied to the LED fixture so that it can operate as a light source in the event of a power failure. The purpose of emergency lighting is to ensure that lighting is provided promptly, automatically and for a suitable time when the normal power supply fails.

This insures that people within the building can evacuate safely in the event of an emergency. All EarthTronics emergency drivers meet specific UL, CSA and NFPA requirements. Always consult local code requirements when specifying emergency lighting products.

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Peers & Profiles

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This past July, Kerith Richards, who has worked for Service Wire Company for the last seven years, ...
EngWorks was formed in 2004 as an electrical engineering and consulting firm by Allan Bozek, “After ...
Headquartered in Concord, Ontario, Mercury Lighting services national retail, ...
Among the recipients of the 2021 Clean50 Awards announced last month is Carolina Gallo, Vice ...
Sarah Silverstein is a principal with Liteline along side her two brothers Mark and Daniel. ...
As a 34-year-old female owner of an electrical contracting business, Danielle Gray may be unique. ...
Mark Klein is Co-President of Klein Tools, managing Sales & Marketing activities, alongside ...
Bryan Smith started his now 20-year career at the ground floor, so to speak, as a draftsperson and ...
From small construction to sophisticated industrial projects, House of Electrical Supplies has been ...
Kyle Manfredi is the owner of ARK Electrical alongside his wife, Shannon. Operating out of ...


EngWorksBy Blake Marchand

EngWorks was formed in 2004 as an electrical engineering and consulting firm by Allan Bozek, “After a short time we realized there was a niche in hazardous locations, in particular in hazardous area classification design requirements for various facilities. And also helping people understand just how the Canadian Electrical Code applies to hazardous locations.”

Given the complexity of hazardous locations, Bozek saw a need for education while working in the field and began developing training courses designed.

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Eric TordjmanBy Blake Marchand

Headquartered in Concord, Ontario, Mercury Lighting services national retail, multi-residential/commercial property management, energy service companies (ESCO), and auto dealerships. “From design to specifications, we offer turn-key services that go beyond the typical distributor model,” explained Mercury Lighting Vice President, Eric Tordjman. Their value-added approach leverages well-established supplier relations to help clients find a lighting solution that suits their needs.

“How we differentiate ourselves is we’re lighting specific, we do very little in the way of electrical, and really emphasizing our expertise towards solutions selling...

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