Canadian Electrical Industry News Week

 

Aug 2, 2018

Jeff MowattBy Jeff Mowatt

In today’s workplace, employees spend less time talking and more time emailing, texting, and engaging on social media. Ever consider how those messages are perceived by your customers, coworkers, and even by your employer? To ensure your electronic image reflects your best self, take this mini quiz.

1. There's a big difference in what you officially write at work, vs. comments you post online on your own time.

a) true
b) false

Answer: b). While theoretically there may be some anonymity in what you post “privately,” in reality your online presence makes no distinction between your personal and professional image. Virtually anyone can find out what you are supporting, denouncing, or commenting about online. Assume any comment you make about anyone will be read by that person, and possibly by others including your employer and customer. Any image or comment you post that comes across as mean spirited, inappropriate, or biased will hurt your reputation. Think twice before you hit send or post; both at work and at home.

2. Your email subject line most often

a) consists of a generic topic, i.e., “Anderson account” or “file 958303”
b) includes an action or a call to action, i.e., “Anderson account - yes they received the shipment”

Better answer is b). Actions get noticed and calls to action get faster replies. The easier you make it for others to quickly get what you want or what you're providing (by simply viewing your subject line), the more they'll consider you to be efficient and easy to work with.

3. Your email signature line includes:

a) your full name, title, and contact info including physical work address.
b) a generic title only, i.e., “ABC company support service”
c) There is no signature line when you email from your phone.

Best answer is a). Remember to include your full name and business contact info (even from your phone). The more anonymous you are, the more it appears to customers that you are hiding behind a veil of bureaucracy, and that you are avoiding taking responsibility. Conversely, by volunteering your full name and contact info, you demonstrate that you are comfortable being held accountable. Your stature is instantly elevated.

4. You provide written info in this order:

a) sequentially, beginning with background info, then providing the conclusion or call to action
b) your main conclusion or call to action up front, then additional background if needed

Better answer is b). Get to the point. If you haven't corresponded recently, then it’s fine to start with “hope you are well.” Then get to the gist of what you're trying to say. The background stuff if needed can come later. Short emails get read while long emails get scanned and forgotten. Keep in mind when you're communicating up the chain of command that senior managers rarely need or want all the background. When they ask for the temperature outside, they don't want to know how to make a thermometer.

5. When communicating with customers you tend to

a) stick to providing facts about your products or services
b) provide products and service facts and how they benefit the customer

The better answer is b). While in question #4 we stressed the importance of short messages, we don't want customers to be short changed. To create extra perceived value, simply add the words, "So that..." For example, rather than, “We'll deliver it,” instead write, “We'll deliver it so that it saves you a trip.”

6. When giving someone bad news you

a) send a text, email, or letter so you don't have to deal with their reaction
b) pick up the phone and talk to them, or at least leave a voice mail
c) go in person and talk to them

Best answer is c) go in person, followed by b) phone them and follow up in writing. Giving bad news in writing practically guarantees the recipient will want more information. If they don't receive that additional info instantly, they're more likely to either reply with a rant or opt to no longer deal with you, and instead escalate the matter further up the chain of command. You save zero time by writing bad news communiqués. The written part should only be a confirmation of what you’ve discussed.

Bottom line: increasingly our interactions with customers, colleagues, and even with family members are taking the form of text on a screen. The sheer volume can lead to sloppiness and slip-ups that result in misinterpretation, hard feelings and even lawsuits. Keep in mind your written messages are permanent records. Since it’s your reputation that’s at stake, take a few moments to decide if you should post. Then use these tips to enhance what you post.

This article is based on the bestselling book, Influence with Ease by Hall of Fame motivational speaker, Jeff Mowatt. To obtain your own copy of his book or to inquire about engaging Jeff for your team, visit www.jeffmowatt.com.

 

Changing Scene

  • Prev
CSA Group, in collaboration with the Ontario Ministry of Labour, Training and Skills Development ...
This month, IDEAL is challenging competitors to draw an Electrical Power One-Line Diagram ...
EngWorks Inc. and the Alberta Electrical Alliance have announced a strategic partnership as of May ...
David Collie, ESA’s President & CEO, signs the new Leadership Accord, proudly committed to ...
Electro-Federation Canada (EFC) represents electrical and automation manufacturers, distributors ...
Demand for electric vehicles in Canada keeps increasing; 68% of Canadians will consider ...
ESA is warning on potential electrical hazards associated with the replacement of metallic water ...
The Canadian Apprenticeship Forum (CAF-FCA) has released its latest labour market information ...
The Ontario government is introducing new measures to help tradespeople get their certification ...
MP Scott Duvall has introduced an amendment to the Income Tax Act regarding travel expenses for ...


 

ABB RoboticsABB Robotics is driving automation in the construction industry with new robotic automation solutions to address key challenges, including the need for more affordable and environmentally friendly housing and to reduce the environmental impact of construction, amidst a labor and skills shortage.

Robotic automation offers huge potential to enhance productivity, efficiency and manufacturing flexibility throughout the construction industry, including automating the fabrication of modular homes and building components off-site, robotic welding and material handling on building sites and robot 3D printing of houses and customized structures. 



Read More


 

Canadian Electrical Contractor Discussion Group: Can You Count the Deficiencies?

EIN CECD 400Have you ever been called to fix the work of a 'handyman'?

"Was supposedly done by a"certified ' electrician....told the homeowner that he got a $266 permit....no record at TSBC. Can you count the deficiencies?"

"There is a second panel change in the triplex also.......even more deficiencies. Think the guy was a glorified handyman. Ones not obvious: 240 BB heat hooked up 120....drier on 2p20....range on 2p50....water heater fed with 2c14 Bx on 2p15."

Go HERE to join the discussion

 


 

Smart GridHarnessing Canada’s immense clean energy resources requires transformational investments to modernize our electricity grid. The Government of Canada is investing in renewable energy and upgrading the electricity grid to make clean, affordable electricity options more accessible in communities across Canada.

The Honourable Seamus O’Regan Jr., Minister of Natural Resources, today launched a $964-million program to support smart renewable energy and grid modernization projects that will lower emissions by investing in clean energy technologies, like wind, solar, storage, hydro, geothermal and tidal.

Read More

 


 



Trilliant Partners with the City of CowansvilleThe City of Cowansville in south-central Quebec is the largest city in the Brome-Missisquoi region, with more than 15,000 residents. Despite being a smaller-sized city, it is known as an economic and industrial hub.

It also has a strong focus on innovation and efficiency — as demonstrated by decisions such as the one it made in 2017 to use beet juice to help combat icy winter roads, allowing the City to reduce the amount of salt it was using, thereby saving money and decreasing the impact on the environment. 

 

 

Read More


 

Keith SonesBy Keith Sones

The writing was on the wall.  The closures would happen. But a lot of people were upset, and I was one of them. 

In the early 2000s, my family and I were living in a mainly rural (at least by city dweller standards) valley in south central British Columbia.  The West Kootenay region is known for its diverse outdoor recreation activities and as a great place to raise a family.  It has a proud industrial history, evidenced through the longstanding pulp mill, a massive lead zinc smelter a few miles away and several hydroelectric dams, all of it within spitting distance of the mighty Columbia River. 

Read More


 

Product News

  • Prev
Introducing the new in-sourced, upgraded, and expanded vapor tight LED High Bay -- the ...
Klein Tools introduces the new Magnetic Wire Puller, to help professionals quickly and easily fish ...
Siemens new 3VA molded case circuit breakers offer safe, efficient and variable application options ...
Hubbell’s illuminated plugs and connectors are the latest addition to the already broad line of ...
The ABV is a specification high bay that provides high performance and reliability. Available with ...
The Vive PowPak phase select dimming module is a radio frequency (RF) control that operates phase ...
6 functions in one pair of pliers. Multifunctional pliers for the electrical installation; to grip ...
With the ABB StarTeck® selector web app you can match cables with Teck fittings quickly and easily. ...
WPS Gen 4 wall pack series is a classic and familiar design integrated with modern LED technology ...
These new controllers offer indoor or outdoor ON/OFF, photocell, dimming, scene and color tuning ...

 

Lumenquad New VersionsLumenpulse has announced the release of two additional smaller sizes of the Lumenquad, a rectilinear projector for both outdoor and indoor environments. Developed for architectural applications such as lighting landscapes, highlighting details, pathways and monuments, the Lumenquad Small and Medium are compact, low-wattage, high-performance projectors, complementing the two existing products in the family.

The Lumenquad Small and Medium are the latest additions to a family of sleek, elegant, high-performance projectors that has already been validated with honours, including recognition in the PIA Awards in 2019, together with a Lux Awards for Exterior Luminaire of the Year in 2019. 

Read More


 

 

Wiha Lineman's Pliers and CrimpersWiha Insulated SoftFinish® Cushion Grip Pliers and Cutters are the standard for premium quality featuring ergonomic cushion grip handles for comfort and control, dual durometer construction for long-lasting durability, and handles directly molded to the tool steel for a permanent bond.

The grips feature a slip guard handle design for added protection at the front-end and raised rear-finger steps for easy opening at the back-end. Wiha Insulated SoftFinish® Cushion Grip Pliers and Cutters consist of premium quality tool steel for strength and durability and induction hardened cutting edges and jaws for superior sharpness and longevity. 

Read More


 

 

eLumigen Poultry Lamps - 2000K, 3000K & 5000KIdeal for rough service applications, the A19 & PAR Series are engineered for high efficiency, vibration resistance, shatter-resistance, elevated heat environments, and wet locations. These dimmable LED Lamps help reduce energy costs, labor costs, and the headaches of frequent lamp changes in tough applications.

eLumigen employs a unique 21-point validation process that goes above and beyond industry standards. Our lamps have been tested to survive levels of vibration exceeding 20G forces. Our unique temperature foldback design improves both safety and thermal management of our lamps. 

Read More


 

Peers & Profiles

  • Prev
Bryan Smith started his now 20-year career at the ground floor, so to speak, as a draftsperson and ...
From small construction to sophisticated industrial projects, House of Electrical Supplies has been ...
Kyle Manfredi is the owner of ARK Electrical alongside his wife, Shannon. Operating out of ...
Like most major events over the last year, the COVID-19 pandemic put serious restrictions on the ...
This past December Jennifer Green was honoured with Canada’s Most Powerful Women Top 100 Award for ...
“It was quite surprising,” said Stephanie Smith of being named EHRC’s Leader of the Year. ...
As an advanced networked lighting controls company serving the industrial and large commercial ...
Trilliant, an international provider of utility solutions for advanced metering and smart grid ...
For more than a century, ABB has been investing in Canadian technologies and products to support ...
Mackenzie Gillan, a bright young lady from Baysville, Ontario, tells us about how she learned ...


House of Electrical SuppliesFrom small construction to sophisticated industrial projects, House of Electrical Supplies has been servicing clients in the industrial, OEM, entertainment, and construction markets across the Greater Toronto Area for just over 40 years. The company has earned a reputation for providing a high-quality customer experience.

As per President Austin Brennan, their experienced and knowledgeable team can be depended upon in any situation to deliver quick and efficient service. On top of their product solutions — ranging from electrical, automation, safety, lighting and portable power distribution — 

Read More


 

Copper $US Dollar price per pound

Kerrwil Publications Great Place to Work. Certified December 2019 - December 2020

538 Elizabeth Street, Midland,Ontario, Canada L4R2A3 +1 705 527 7666
©2021 All rights reserved

Use of this Site constitutes acceptance of our Privacy Policy (effective 1.1.2016)
The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Kerrwil