Canadian Electrical Industry News Week

 

Apr 2, 2018

Jeff MowattBy Jeff Mowatt

Ignore this tip if you manage a multibillion dollar brand like Apple, Coke, or McDonalds. Those companies are so established that customers have an emotional attachment to the brand name itself.

If on the other hand you manage a smaller organization, then chances are your customers have little attachment to your company name. Instead, they associate your brand with individual employees with whom they interact. That means you can spend money on marketing, product development, facilities, distribution, etc., but if your customer interacts with just one employee who is having a bad day, or who isn’t fully trained on how to interact with stressed or rushed customers, then your entire brand (and all those other investments) takes the hit.

The only way to ensure all employees deliver consistent high quality service is through proper training. That’s a major challenge for companies who have high turnover or seasonal staffing issues. That’s why it makes sense to work with a training provider who offers the option of supplying a videographer to film the training to use as an orientation for future new hires. Bottom line – consistent service doesn’t happen by accident. If service isn’t consistent, don’t blame employees. Blame the manager who allocates resources to other corporate priorities while neglecting training.

This article is based on the bestselling book, Influence with Ease by Hall of Fame motivational speaker, Jeff Mowatt. To obtain your own copy of his book or to inquire about engaging Jeff for your team, visit www.jeffmowatt.com.

 

Changing Scene

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Electrician Forum Brought to you by Schneider Electric

Schneider Electric

June 25, 2018

Sponsored by Schneider Electric

Today we are all concerned with the energy we consume within our homes. But how many truly understand the ins and outs of home energy use, and where exactly does the electrician and the development of energy management systems come into play. There is much to consider when discussing home energy use. The consumer first off needs to be informed about energy use, how it is calculated and ultimately billed if they are to make changes to their energy consumption rates. But in terms of educating consumers does the residential electrician have a role? And beyond that are manufacturers developing products designed to help electricians and consumers better understand residential energy use? Throughout this article we will deal with each of these important questions.

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Codes and Regulations Brought to You by the CSA Group

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In this article: Section 58 — Passenger Ropeways and Similar Equipment. Rule 58-000 ...
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CSA has published C22.2 No. 60947-7-3, the harmonized standard for low-voltage switchgear and ...
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Schneider

A new “future ready” circuit breaker from Schneider Electric is described by the company as the next generation of power distribution for the Internet of Things (IoT) era. Masterpact MTZ increases efficiency and can adapt to ever-evolving needs for safety, reliability and sustainability. The world is becoming more connected, electric, digitized, decarbonized, and decentralized, says Schneider Electric. Power distribution is facing new regulations, becoming more seamless and connected. 

Masterpact MTZ is the latest in a series of circuit breaker innovations, following Masterpact M, and then Masterpact NT/NW.

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Tools for the Trade

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  Ideal Industries' T-14 wire stripper s are ideal for all professionals working within the ...
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  BendWorks Software was designed to help electrical contractors adopt this new process ...

Product News

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  The LED Gimbal Downlight combines a sleek and versatile design with easy installation. ...
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  Lumenpulse, a leading pure-play specification-grade LED lighting solutions provider, ...
  FLIR Systems, Inc. (NASDAQ: FLIR) announced today the launch of the FLIR ...
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Peers & Profiles

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David Johns is a unique and dedicated individual both at home and in the workplace. At home he is a ...
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Mike Marsh, President and CEO of SaskPower, has been a leading figure in Saskatchewan’s ...
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  Since 2012 Barnstormer has advanced the abilities of their brewery with the installation ...

Copper $US Dollar price per pound


Jeremy Herrington

Total Electrical Solutions was founded in 2013 by Jeremy Herrington in Quispamsis, on the outskirts of Saint John, New Brunswick. Since 2013 Jeremy has steadily grown Total Electrical Solutions in the residential, commercial and construction sectors. The growth is primarily the result of Jeremy’s customer first philosophy, plus his over 20 years of industry experience.

Jeremy grew up learning about the industry from his father who was an electrical contractor. Jeremy spent his early years helping and watching his father as a contractor and business owner. After high school Jeremy was, like many, not wholly aware of the course he wished to take and so he began an electrical apprenticeship at his father’s company.

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