Manitoba Implements New Process for Call Before You Dig

Call before Dig

 

There will be more digging, sawing and hammering in yards across the province of Manitoba this summer due to an improved underground natural gas and electricity line locate system recently introduced by Manitoba Hydro.

Also known as Call Before You Dig, the new line locate system involves switching from a paper form to an electronic process. Manitoba Hydro customers no longer need to be on-site to sign the required line locate clearance form. The new system also features a shorter processing time frame that allows for a quicker start on landscaping projects such as building a deck, digging a garden or flower bed or planting a tree — all of which require a line locate.

Linda Hird recently had a line locate done on her property before digging a hole for a purple martin birdhouse pole. More like a bird condo, a purple martin birdhouse typically houses many birds and requires a sturdy pole that needs to be set well into the ground. She was pleased with the efficiency of the process.

“I phoned for a line locate on a Friday and Manitoba Hydro staff marked the lines that Tuesday,” said Hird. “Then they emailed the permit that afternoon and we were able to dig the next day. It was excellent.”

The change to an electronic process became possible following August 2014 amendments to the Gas Pipe Line Excavations Regulation within the Gas Pipe Line Act.

The streamlined system also benefits Manitoba’s contractors.

“The new system makes better use of my time and Manitoba Hydro’s,” said Burt Vandal, owner of Vandal Enterprises. “My staff and I aren’t waiting for Hydro anymore and they’re not waiting for us.”

Under the new system, when customers call Manitoba Hydro’s contact centre, they are asked to provide verbal descriptors about the site that requires a line locate.

“Manitoba Hydro then schedules the line locate for the next available opportunity and sends the customer a comprehensive email by the end of the same day the locate is scheduled for,” said Morrison. “That email provides the clearance form, an electronic map of the area with the hazards identified and links to every safe excavation practice they need to follow — laws, guidelines, and provincial regulations — all in one package. Customers are provided with full details in written communication that better matches what is physically on the ground.”

According to Morrison, the majority of damages occur when safety practices aren’t followed so the potential for incidence could be reduced with safety practices now embedded in the customer email for quick reference.

To book a line locate appointment, call 1-888-MBHYDRO (1-888-624-9376) or in Winnipeg call 204-480-1212. For more information: Call before you dig – line location.

 

Related Articles


Latest Articles


Changing Scene

  • Intralec Named New Sales Agency Partner for IDEAL Electrical in Central & Southwestern Ontario

    Intralec Named New Sales Agency Partner for IDEAL Electrical in Central & Southwestern Ontario

    July 7, 2025 Intralec Electrical Products is proud to announce our new partnership with IDEAL Electrical as their sales agency for the Central & Southwestern Ontario regions. As a Canadian manufacturer with over 60 years of experience producing quality products—many of which, like the Can-Twist wire connector and Yellow 77 lubricant, are made in Ajax,… Read More…

  • City of Winnipeg Continues to Improve Online Permits System

    City of Winnipeg Continues to Improve Online Permits System

    July 4, 2025 The City of Winnipeg has launched an improved Permits Online web portal. This upgrade aims to make the permit process more convenient for customers. Permits Online is a one-stop shop to manage the permit process. Now, the web portal is easier to use because customers can navigate it using their mobile device. The portal… Read More…

  • Schneider Electric Launches Chapter 3 of Sustainability School

    Schneider Electric Launches Chapter 3 of Sustainability School

    July 4, 2025 Schneider Electric, the leader in the digital transformation of energy management and automation, has launched Chapter 3 of its online Sustainability School, a free training program designed to empower its channel ecosystem partners to become leaders in sustainability. This chapter will focus on teaching businesses how to decarbonize and unlock the competitive… Read More…

  • United Chargers Launches Grizzl-E Club Charger-as-a-Service Subscription Model

    United Chargers Launches Grizzl-E Club Charger-as-a-Service Subscription Model

    July 4, 2025 United Chargers Inc., known for the Grizzl-E line of EV chargers, announces Grizzl-E Club, a first-of-its-kind charger as a service that provides a free EV Charger and pays drivers back for charging. Grizzl-E Club is designed to make EV ownership more rewarding, accessible, and future-ready. Beginning July 1st, Canadians can join the Grizzl-E… Read More…