Doing Business with ESA During the Canada Post Disruption

November 18, 2024

The Electrical Safety Authority (ESA) is reminding stakeholders that they can continue to do business during a postal strike and ensure they meet their compliance obligations. This includes applications for inspection, LEC and ME licence renewals and payments. 

ESA has several options for customers to meet their obligations and keep their account in good standing. Additionally, all correspondence (Certificates, Defect Notices, Invoices, etc.) can be obtained through the online system. 

A note about call wait times: Call volumes may be higher than normal during the mail disruption. Online, email and fax options will provide faster service and reduce call wait times.

Online Is Your Best Option 

ESA strongly recommends that you have a valid email address on file with them. This allows them to email your correspondence including application confirmations, defect notices, certificates of inspection and connection authorizations. 

• Email on file already? Switch to email correspondence by emailing esa.cambridge@electricalsafety.on.ca. 
• If you do not have an email address on file with ESA, please complete the Notice of Change form and return it by email so we can update your account. 

Applications For Inspection & Notices of Defect Correction 

Submit applications for inspection and notice of defect correction online to reduce call wait times. 

Sign up for ESA Online Services: 

• Call 1-877-372-7233 and select Option 2. 
• Email esa.cambridge@electricalsafety.on.ca 

Payments

Make sure your account remains in good standing. Payment options include: 

1. ESA Online Services – Use the Billing History function to pay by credit card. Call to sign up: 1-877-372-7233 and select Option 4. 
2. Phone in your credit card payment to 1-877-372-7233 and select option #4. 
3. Telephone or Internet Banking – Add ESA as a payee on your bank account. This can be arranged through your financial institution directly. 
4. Courier cheques or money orders to: 400 Sheldon Drive, Unit 1, Cambridge, Ontario N1T 2H9. 
5. Electronic Funds – Set this up with your bank using ESA’s EFT Banking Information.

Licence Renewals

1. Please email licensing related documents, applications or photos to esa.licensing@electricalsafety.on.ca. 
2. Fax to 1-888-251-7377 

If ESA has an email on file, ESA will email licences to LECs and MEs and follow with mailed copies once the mail situation has resolved. 

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