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Six Everyday Excuses that Bruise Your Brand
Working with organizations for over 25 years to transform customer service culture, I’ve discovered that some employees — who would describe themselves as solid performers — actually have a habit of delivering more excuses than results. Unfortunately, your customers don’t buy excuses — literally.
Sarah Silverstein Discusses Her Career Progression and the Evolution of Liteline
Sarah Silverstein is a principal with Liteline along side her two brothers Mark and Daniel. Together, they lead the company founded by their father, Steve Silverstein, who retired in 2018.
Discussing AEA’s First Virtual Electrical Learning Expo with Tara Ternes
“It was amazing,” Alberta Electrical Alliance CEO Tara Ternes said of their first Virtual Electrical Learning Expo. “It was a built from scratch platform, based on our 26-years of experience doing the Expo,” so it certainly didn’t go without its challenges. “Going forward it will be much easier,” she said, adding that they learned a lot in the process of putting together and putting on the event virtually with Ivy Design, a marketing firm based out of Calgary, Alberta.
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Networked lighting control systems are all the rage these days. Rightfully so, given their enormous capability to control luminaires…
Shock Risk Assessment and the Detailed Warning Label “Electrical Safety Zone”
Does this detailed warning label look familiar? Perhaps you have seen one, or at least one that resembles this in a commercial or industrial facility.
Six Everyday Excuses that Bruise Your Brand
Working with organizations for over 25 years to transform customer service culture, I’ve discovered that some employees — who would describe themselves as solid performers — actually have a habit of delivering more excuses than results. Unfortunately, your customers don’t buy excuses — literally.
Sarah Silverstein Discusses Her Career Progression and the Evolution of Liteline
Sarah Silverstein is a principal with Liteline along side her two brothers Mark and Daniel. Together, they lead the company founded by their father, Steve Silverstein, who retired in 2018.
Discussing AEA’s First Virtual Electrical Learning Expo with Tara Ternes
“It was amazing,” Alberta Electrical Alliance CEO Tara Ternes said of their first Virtual Electrical Learning Expo. “It was a built from scratch platform, based on our 26-years of experience doing the Expo,” so it certainly didn’t go without its challenges. “Going forward it will be much easier,” she said, adding that they learned a lot in the process of putting together and putting on the event virtually with Ivy Design, a marketing firm based out of Calgary, Alberta.
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